Hotels come in all sizes, from tiny family-run affairs in market towns, to boutique hotels in fashionable big cities to huge multinational giants acting almost as small towns in themselves.
No matter what the size of a hotel is, what is important, is the staff, everybody has a job to do to ensure the smooth running of the operation and the safety and well-being of the guests.
Listed below are the most common hotel jobs, each as important as the next. Not all positions would be available in all hotels, and in smaller establishments one person may take several jobs, but in the big hotels you would generally find one or more of the following:
Doorman / Porter – In hotels doorman will open the door for guests, take care of luggage requirements and hail taxis for guests. Part of their job is also to oversee the security of the hotel.
Concierge – The job of the Concierge is to assist guests in organising anything they may want to do. From advising and recommending local restaurants and nightspots, to book tables, tickets, spa days and travel arrangements- anything to make the life of a guest that bit easier.
Receptionist – A hotel receptionist is the face of the establishment and usually the voice. The receptionist will help with administration tasks, as well as taking bookings on the telephone and face to face. It is also their responsibility to check people in and out of the hotel, taking any monies and identification and giving initial instructions to guests.
Chambermaid – More commonly known as a domestic assistant in today’s hotel world. The role of this job is to ensure that all areas of the hotel are kept clean and replenished of laundry, toiletries and other goods.
Bar Person – The bar person will have an expert knowledge of local drinks and cocktails. They can also advise upon wines and what beverages would match what particular food. More expensive hotels will have a Sommelier in their restaurants, more than just a wine waiter a Sommelier can advise and is a wealth of knowledge on the very best beverages.
Waiter / Waitress – An important member of the hotel teamyou can check here, these folk bring food to you, either in the hotel restaurant or via room service.
Kitchen Staff – Depending on the size of the hotel there will be a number of kitchen staff; from the Kitchen Porter who does the washing up and cleaning of the kitchen to the Head Chef who oversees all aspects of the kitchen and menu.
Grounds man – The Grounds men and Handymen ensure that any repairs or updates are carried out keeping the establishment in top condition.
Sports/Leisure Facilities Attendants – Larger hotels with swimming pools, fitness and spa facilities will have first-aid trained attendants on hand for advice.
Beautician – Large hotels with Spa’s will employ beauticians (and hairdressers) to give massages, facials and generally beautify guests.
General Manager – The General manager will run the hotel with the help of all of the staff mentioned above, to ensure guests have the very best time. Responsibilities include budgeting, health and safety issues and amazing communication and people management skills.